Have had a great experience with Harold’s. Front end staff are very knowledgeable and courteous. Very friendly. Update you on parts ordered and progress of parts ordered. Staff is honest, and obtains permission before ordering parts. They go the extra mile to locate needed parts, to properly fix the problem. Seemed a little unorganized when it came to the shuttle service, had I had to be to work at a certain time I would have been late which would not have gone over very well with management, but shuttle driver was excellent, very knowledgeable of route to best maximize delivery and location of clients. Very friendly, and I would recommend Harold’s to everyone. (Now if only I could win that free oil change with the secret question).